At Gotani Oils, we are committed to providing authentic Natural skincare and beauty products that meet our customers' expectations.
Refund Policy
We do not offer refunds—all sales are final, except for items damaged during transit, which may be eligible for a refund upon verification. We encourage customers to carefully review their orders before completing a purchase.
Return & Exchange Policy
We allow returns and exchanges under the following conditions:
- The item received is damaged or defective.
- The wrong item was sent.
If you receive a product that meets these conditions, please follow these steps:
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Contact Us Within 48 Hours – Call +254-775-743721 or +254-792-895999 or email us at gotaniltd@gmail.com within 48 hours of receiving the order.
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Provide Proof – Send clear pictures of the product showing the issue, along with your order details.
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Return Process – If approved, we will provide instructions for returning the item in its original, unused condition and packaging.
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Replacement or Exchange – Depending on stock availability, we will either send you a replacement item or allow you to exchange it for another product of equal value.
Important Notes:
- Returns will not be accepted if you fail to report the issue within 48 hours of receiving the item.
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Customer-damaged items (due to misuse, alteration, or negligence) will not be eligible for return or exchange.
- Customers are responsible for return shipping costs, except in cases where the return is due to an error on our part.
- Items damaged during transit are eligible for a refund, subject to verification.
For further assistance, please contact us at:
Phone: +254-792-895999 or +254-775-743721
Email: gotaniltd@gmail.com
